How Does the Subscription Service Work?
Each Monday, your order will be placed automatically for the upcoming week, as an exact copy of the first subscription order placed including any order notes.
Is There a Minimum Timeframe Required?
There is no minimum subscription time required. You can pause or skip weeks whenever needed
Can I Change/Skip/Pause My Subscription?
You can make changes to your subscription or skip/pause weeks by visiting your Meal Prep Ottawa Account Page and clicking the “Manage Subscriptions” button found in the top left-hand corner of the screen.
Please note, any changes to your subscription for the upcoming week must be made before your Monday 8am renewal.
**The dates displayed in your Manage Subscription portal refer to your Billing Date, not your Delivery Date.**
Can I Change the Renewal Term of My Subscription?
If you would like to adjust your subscription to renew every 2 weeks, or every month, please reach out to us via email and we would be happy to help.
How Do I Cancel My Subscription?
In order to cancel your subscription, you must do so before your credit card is charged. You can log into your account by clicking on the Account icon in the menu, go to Manage Subscription, Edit and Cancel Subscription in the lower left hand corner. By cancelling the subscription, you are cancelling all future orders. This will not cancel any orders you've already been charged for or are currently being processed.