FAQ

Which Meal Plan is Right for Me?

We recommend choosing a plan you can stick to!

All our meals are free of hormones and antibiotics. We use unprocessed, GMO-Free produce, and all our meals are Gluten Free.

Meals are chef's choice (we pick them based on what ingredients are freshest that week) and change weekly.

Below are common ingredients found in each Meal Plan:

Clean and Mean: Meat, Fish, Healthy Complex Carbs, Fruits and Vegetables
Ketogenic: Meat, Fish, Healthy Fats, Dairy, Vegetables Very Low in Carbs
Paleo: Meat, Fish, Fruits and Vegetables
Vegan/Vegetarian: Beans, Legumes, Healthy Complex Carbs, Fruits and Vegetables

How Do I Indicate Allergies/Disliked Ingredients?

Once you have added items to your cart, there is a comment box available at the bottom left-hand corner of the page where you can leave us information regarding allergies or dislikes.

We can accommodate a maximum of two allergies/dislikes combined. Items such as garlic / onions are not avoidable. Please contact us prior to placing an order if you have more than two allergies or dislikes. info@mealprepottawa.com

For One-Time Purchase orders, order notes are not carried forward and must be input on every order placed

Below, please see a list of common items excluded in each Meal Plan:

Clean and Mean: Excludes Gluten, Dairy, Pork
Ketogenic: Excludes Gluten, Grains, Legumes
Paleo: Excludes Gluten, Dairy, Grains, Corn, Legumes, Soy
Vegan: Excludes Gluten, Dairy, Meat, Fish, Animal Products (such as Fish, Eggs, Honey)

What is the Cut Off Time for Ordering Meals?

For Wednesday Delivery or Pickup, our cut-off time is Tuesday at 9am

For Sunday Delivery or Pickup, our cut-off time is Friday at 9am

What Are Your Delivery Fees? / Is There a Minimum Purchase?

Orders under $60 before tax are subject to a $7 delivery fee

Orders over $60 before tax in Ottawa are free for delivery (25km radius from our store)

Orders over $60 before tax outside Ottawa will be subject to a $7 delivery fee

Please note when placing your order, if a delivery fee is applicable, your order will default to Pickup In-Store. You must actively select delivery under the Shipping Method portion of Check Out.

What Areas Do You Deliver/Ship To?

We currently deliver to Ottawa and the surrounding areas, including some parts of Gatineau and Hull.

For questions regarding our delivery area, please reach out via email

Deliveries outside of Ottawa (25km radius from our store) will be subject to a $7 delivery fee.

When Are My Meals Delivered?

For Sunday delivery, you can expect your order between 8am-4pm.

For Wednesday delivery, you can expect your order between 4pm-9pm.

You will receive shipping confirmation the day before your delivery is scheduled. On the day of your delivery, you will receive a text message from the courier with Live Tracking Information.

If you have any questions or concerns regarding delivery, please reach out to us via email

Do I Have to be Home to Accept the Delivery?

Once your meals are delivered, they should be refrigerated immediately until you are ready to enjoy. Should you be travelling or otherwise unable to safely refrigerate the meals timely - let us know and we can work on alternative delivery options that may exist.

What Are My Meals Delivered In?

Our meals are delivered in thermal insulated bags with gel ice packs to ensure your meals are kept cold.

Do I Need to Return the Thermal Delivery Bag/Ice Packs/Containers?

Thermal Delivery Bags/Ice Packs:

If you choose to order again, on the date of your next delivery we kindly ask that you leave the Thermal Bag and Ice Packs outside of your residence.

When the courier drops off your new order, they will take the bag with them.
Alternatively, you are welcome to return the bag to our storefront location at 78 Jamie Ave, Unit A.

Containers:

For sanitary reasons, we do not accept returned containers. All the containers provided are reusable, recyclable and made from recycled material. If you do not intend to keep them, we encourage you to please recycle.

What Are Your Pickup Hours?

For Sunday Pickup, our Pickup hours are 9am-2pm, otherwise you can pick up your order on Monday anytime between 10am-7pm

For Wednesday Pickup, our Pickup hours are 3pm-7pm, otherwise you can pick up your order on Thursday anytime between 10am-7pm.

What is the Shelf Life of the Meals / Can I Freeze My Meals?

All our meals are cooked one day prior from delivery. They will keep 4-5 days refrigerated.
We recommend freezing some of your meals to prolong their freshness for several weeks.

How Do I Heat My Meals?

All our meal containers are microwave-safe and BPA-free. Open the lid and leave it loosely covered on the container, microwave for 2-3 minutes (if your meal contains any sauce containers, remove those before heating). Heating time will vary depending on the power of your appliance and personal preference.

Containers are NOT oven safe, but you can put your food on an oven safe dish if you prefer the oven. All meals are best reheated before consumption. Enjoy!

Subscriptions

How Does the Subscription Service Work?

Each Monday, your order will be placed automatically for the upcoming week, as an exact copy of the first subscription order placed including any order notes.

Is There a Minimum Timeframe Required?

There is no minimum subscription time required. You can pause or skip weeks whenever needed

Can I Change/Skip/Pause My Subscription?

You can make changes to your subscription or skip/pause weeks by visiting your Meal Prep Ottawa Account Page and clicking the “Manage Subscriptions” button found in the top left-hand corner of the screen.

Please note, any changes to your subscription for the upcoming week must be made before your Monday renewal.

The dates displayed in your Manage Subscription portal refer to your Billing Date, not your Delivery Date.

Can I Change the Renewal Term of My Subscription?

If you would like to adjust your subscription to renew every 2 weeks, or every month, please reach out to us via email and we would be happy to help.